About the GEN Partnership, the UK's longest running Service Provider

GEN Logo

33 Years of Innovation

The GEN Partnership (UK & Ireland)


Worlds First Free eMail Service (Fido+Echo+Internet) GENMail


First free Dial-up ISP (Diamond) 128 channels at V32


First 128K digital Internet (BT/Diamond) ISDN2 bonded with Motorola


First Cloud Services (Novell Netware) Dial-in and Leased Shared Storage


First VoIP/SIP Provider (Asterisk) offering IAX2, then SIP to replace branch exchange


First HelpDesk as a Service Launched, GENSupport Fixed and PAYG


First Isolated Encrypted V-WAN over IP for GEN Interconnects


First Public Encrypted Voice (Asterisk+Custom) encrypted IAX2 and RTP


First GSM Dial-up & Fax (BT CellNet) Mobile Dial-up and Fax


First Deployable IP KVM For Remote Support, plug and play


First EnergyStar Compliant Datacentre


First P2P Double Encrypted WAN replacing Leased Lines


Serenity Big Data Platform Launched, 72x8 cores, FC Data array.


Fully Green Powered DCs in the UK, with HP Green Lake, our own solar and Ecotricity


GEN's 48GPU AI Processing Cluster Launched for our Internal and client workloads

Continuous Innovation

At GEN we're always pushing the limits, balancing bleeding edge technology with rock solid reliable infrastructure. GEN Invests heavily in Research and Development of new technologies, as well as bringing new services to market using the very latest the industry has to offer. We will always have all the options for you to choose from, and we'll always be ready to help you get the most out of your investment.

Vertical Markets

We've been in the Industry for a very long time, and in that time we've had the opportunity to work with a wide selection of virtual markets, including Legal, Insurance, Financal Services, Energy, Contact Centres, Transport, Engineering, Aerospace, Manufacturing, and healthcare. We've taken out stock services, and conformed them with addon's and customisations to suit the needs of those vertical markets, as well as our staff becomming familiar with the specific needs of each vertical market.

With you every step of the way

We're not one of those companies who let you sign-up online, then just leave you to figure it out. If that's what you're looking for, then our competitors are far better at it.

At GEN, we're here at every step of the journey. To help you set it up, or we can set it up for you. To work through it, or work under your instruction, and we'll maintain it for you, or guide you through how to maintain it.

We don't have first line support, so you won't end up speaking to a doughnut who tells you to turn it off and on again, and all our support staff work for GEN, unlike; Microsoft, Google, Apple, IBM, etc.

Our Way

Your own Account Manager
HelpDesk 24/7 365 Days
Phone, Chat & Email
Service Level Guarantees